What We See

The problems we hear most in this industry

Missed calls and slow replies send customers to a competitor
First time customers do not come back for a second visit
Reviews depend on luck rather than a routine
Staff are friendly but do not recommend or rebook
Theft, shrinkage and no shows quietly eat the margin

How We Help

The services that fit best

01Appointment settingLearn more →

Callers who book and confirm appointments, and follow up inquiries quickly. Consumer calls follow the National Do Not Call List rules.

02Staff sales trainingLearn more →

Greeting, recommending, rebooking and asking for reviews, without pressure.

03Systems and follow upLearn more →

Booking, client records, missed call follow up and review routines.

04Content and reviewsLearn more →

Real footage videos and a steady review routine.

What volume to expect. Local services book far more appointments than B2B. Dozens to a hundred or more a month is realistic, depending on the trade and the area.

Proof

Twenty years building service businesses

Service businesses built since 2000 on marketing, customer messaging, security and systems. Their public review rating held at 4.7 stars for years while we were involved, and fell to 3.9 after we stepped away. See the full story.

Questions

Before you ask

Yes. Calls to consumers follow Canada's National Do Not Call List and calling hour rules, which we handle.

No. Many local businesses start with the two week test or a staff training workshop.

Yes. A simple, consistent routine for asking happy customers is usually the biggest single improvement.

Start with an outreach review

Send us your target list, script or pitch. Within 48 hours you get a scored review and the three changes we would make first.

Request an outreach review

Start a Conversation

Booked appointments and better follow up for local service businesses