Most deals are lost in places nobody inside the company can see

A slow reply. A pitch that answers questions nobody asked. Information held back too long. A leader who does not land well with buyers. Each one feels small from the inside. From the buyer's side, any one of them can end the deal.

Desk audit

  • Pitch deck, website and sales materials
  • Go to market strategy, target buyers and pricing
  • Call scripts, emails and follow up sequences
  • CRM data: where deals stall and why
  • Call recordings, if you have them

Mystery buyer audit

  • We contact you as a qualified prospect would
  • We go through inquiry, first call, discovery, demo and follow up
  • We ask the hard questions real buyers ask
  • We note what you shared, what you held back, and when
  • Commissioned by you, with your team unaware

Eight things buyers judge, whether you know it or not

01Speed

How fast you respond to an inquiry, and how fast the next step happens.

02First impression

Website, first call and first email. Do they make a buyer want a second conversation?

03Discovery

Do your people ask about the buyer before talking about themselves?

04The pitch

Is it clear, specific and about the buyer's problem, or a list of features?

05Transparency

Do buyers get the information they need when they need it, or does it arrive late and reluctantly?

06Objections

Are hard questions answered honestly and calmly, or dodged?

07Leadership

When a buyer meets your leaders, does it build confidence or raise doubts?

08Follow up and close

Is there always a clear next step, or do conversations drift?

A scorecard, the evidence, and the fixes

Example layout shown. Yours uses what actually happened, in the buyer's words.

Sales process audit · ExampleExample
31hFirst reply to inquiry
4 of 10Discovery
3 of 10Transparency
7 of 10The pitch

What is working

The product demo is strong and specific.

Pricing is clear once it is shared.

What is losing deals

Key numbers were held back until the fourth conversation.

No question about the buyer's goals in the first call.

Fix first

Reply within four business hours.

Share the core numbers in the first pack, not the last.

Every audit ends with a walkthrough of the findings with your leadership team, a prioritised list of fixes, and an optional re test after 90 days to confirm the changes stuck.

We have been the franchise candidate, more than forty times

We have personally evaluated more than forty franchise systems as serious buyers. Very few ran a franchise sales process that a strong candidate would call excellent. Most lose good candidates in ways they never see.

One example. A franchise system held back key information for weeks, released some data only after repeated requests, and finally arranged a call with its chief executive. The executive turned out to be part time and did not land well with the candidate. A deal that was close collapsed in one conversation. Nothing was wrong with the business model. Everything was wrong with how it was sold.

What we test, as a candidate would

  • How quickly and how well a new inquiry is handled
  • Whether the disclosure document and numbers arrive on time and make sense
  • The answers to the questions serious candidates always ask
  • Conversations with existing franchisees and what they really say
  • How leadership presents the system and its future

What you get

  • Where candidates are lost, and why, step by step
  • The questions your team cannot answer well yet
  • A cleaner, faster, more transparent process
  • Training for your franchise development team, from the same playbook

Outreach review

Send us one thing: your target list, your call script, your pitch deck or your outreach email. We make real calls with it, and within 48 hours you get a short scored review and the three changes we would make first. If you continue, the fee comes off the next step.

Request an outreach review

Franchise buyer review

Thinking of buying a franchise? From people who have evaluated more than forty systems: an independent review of the disclosure document, the numbers, what existing franchisees say, and the questions the franchisor should answer before you sign. Quoted per franchise.

  • Disclosure document and numbers reviewed
  • Franchisee calls planned and debriefed
  • A clear list of red flags and questions

Want to know what your buyers really experience?

Desk audits and mystery buyer audits are a fixed fee, quoted after a short call and scoped in writing before they start. Tell us how you sell today and we will suggest which audit fits.

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